Order
What if I need extra help or advice about my purchase?
Please sent us a message via contact us section. We are more than happy to help you with your enquiry.
Will the price of the item be visible for a gift order?
If the order is intended as a gift, the item's cost will still be listed on the customs form on the outside of the package. To comply with customs regulations and avoid penalties, we are obligated to declare the value of all packages.
Shipping
How long does it take to receive the item?
All orders are processed within 1-2 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping times within the US take about 5 to 8 business days.
Do you ship worldwide?
Yes, we ship worldwide! All international orders may be subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with us and are to be paid by the recipient upon delivery.
Return & Exchange
Do you accpet return?
All sales of customized jewelry are final and may not be returned for exchange or refund.
Do you accept cancellation?
It will only be accepted if production hasn't commenced. If you encounter any issues with your order, please reach out to us via the 'contact us' message.
Payment & Refund
Q. What forms of payment do you accept?
We accept most major credit card and debit card.
